Shipping Policy
Enjoy fast, reliable shipping, with 98% of orders arriving on time. We use the best shipping methods because your satisfaction is our priority.
General Shipping Guidelines
- Our goal is to dispatch all orders within 2-3 business days.
- Orders placed by 3 PM Eastern Standard Time are typically shipped the same day; otherwise, they are shipped the next business day.
- Once your order has been shipped, you will receive an email confirmation with an order tracking number and instructions on how to track your package.
- Shipping estimates may vary based on the selected method, destination, product weight, dimensions, and other influencing factors. Estimates do not include Hazmat Fees.
- Orders outside the United States may require alternate shipping methods. For more details, please contact our sales department.
- All domestic orders are shipped via UPS Ground, Canadian orders via UPS Standard, and other international orders via UPS Expedited unless otherwise requested.
- Eagle Wholesale is not liable for shipping delays caused by unforeseen circumstances such as <>weather conditions, natural disasters, carrier demand or disputes, domestic or international customs issues, embargos, or seasonal shipping demand.
Hazmat Shipping Information
- This fee is applied per box, so if only one box contains hazardous materials, the fee is charged for that specific box.
- We strive to pack hazardous materials in the fewest number of boxes possible, adhering to carrier terms.
- Hazardous materials are shipped only within the 48 contiguous United States in compliance with the D.O.T. Code of Federal Regulations.
- For more details on shipping hazardous materials, refer to the UPS and FedEx Service guides on their websites.
Delivery Guidelines
- Packages delivered from Eagle Wholesale must be signed by an adult 18 years or older upon delivery.
- FedEx and USPS require the signing adult to be 21 years old. Although you must be 18 to purchase our products in these states, the person signing for the package must be 21. We handle this requirement for you automatically at checkout.
- USPS and FedEx will make three delivery attempts. Notifications will be left, and you can contact them to arrange delivery or request that the package be held at a post office or FedEx depot.
- If the package is not delivered and is returned to us, we will re-ship it upon request, with the shipping costs and signature required surcharge borne by the customer.
How to Cancel or Modify Your Order?
- Order cancellation or modification requests can be made via email to [email protected].
- Once processing begins at our fulfillment center, cancellation is no longer possible.
- Review your order before submission to avoid delays.
- Incorrect shipping addresses require a new order with the correct address.
- Existing customers with no chargeback history may request address changes through customer service.
- Other address correction requests are invalid.
Don’t worry! We’re here to help track your order!
Still, do you have any questions or concerns about our shipping policy?
Feel free to reach out to us via email, phone call, or write to us. We're here to assist you promptly in tracking your order and supplying you with specific shipping information about your order.
