We want you to experience hassle-free returns with our simple process. We ensure complete satisfaction at every step of your buying journey.
General Return Guidelines
Review our return policy thoroughly before initiating a return, refund, or exchange.
Allow up to 15 days for full delivery of your order.
Our return policy is valid for 30 days from the date of purchase. Inspect all products upon delivery to ensure they are in working condition.
After 30 days from the purchase date, no refunds or exchanges will be processed.
Hazmat Returns Guidelines
Federal shipping regulations prohibit the return of hazardous materials to Eagle Wholesale unless you are an authorized, licensed carrier.
Report any shortages, overcharges, damaged items, or other issues related to hazardous materials within 3 business days of receiving your shipment.
We will issue credit for all approved defects, including associated hazardous material charges, reported within this timeframe.
Any discrepancies reported outside the 3 business days will be evaluated at the sole discretion of Eagle Wholesale.
Terms & Conditions for Refund or Exchange
Claims for dead-on-arrival (DOA) items, missing components, or wrong items must be reported within 72 hours of delivery.
Inspect items upon receipt and report any issues promptly. Returns for excluded items are accepted only if reported as DOA within the specified time frame.
Items must be unused and in their original condition to qualify for a return.
Only defective and damaged products should be included in return or exchange requests.
Open items that are fully functional are subject to a 20% restocking fee.
Certain items are non-returnable, including opened or tampered products.
For sanitary and safety reasons, returns are not accepted for vape juice/liquid, drip tips, cartridges, coils, used/opened tanks, wicks, wire, cotton, tanks, atomizers, cartomizers, batteries, chargers, and similar products.
Items with physical damage, water damage, or tampering are ineligible for returns, refunds, or exchanges.
Free or promotional samples, sales items, custom orders through a sales representative, and opened merchandise are not eligible for return.
Only regular-priced items are eligible for refunds.
Exact exchange items for clearance purchases cannot be guaranteed.
Buyer's remorse returns are accepted only for unopened, unused items in their original packaging and seal.
Our refund policy does not cover damage resulting from accidents, disassembly, customized modifications, or user errors.
How Soon Do You Get Your Refunds?
Upon receipt and inspection of your return, we will notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be processed and applied to your original payment method within 3-7 business days.
For late or missing refunds, check your bank account and contact your credit card company. If the issue persists, contact your bank and then reach out to us.
Disclaimer
We are not responsible for lost, stolen, or damaged products returned to us. If packages are damaged or products are missing upon return, we will notify you.
Our Simple Return Process!
Information Required: To initiate a return, provide the following:
Full Name
Order Number
Order Date
Product Details (Brand, Model, Color)
Type of Return (Defective Item, DOA, Wrong Item, Buyer's Remorse)
Photo/Video Proof of Defective Product
Return Type Request (Refund, Store Credit, Replacement)
Incomplete information will delay the return process.
After receiving your return request, package the item carefully and use your own label to ship it back to us.
Allow 1-3 business days for inspection and processing after receipt.
To be eligible for exchange or credit, the defective item must show no signs of physical damage, include all original accessories, and be properly packaged to prevent damage during transportation.
After inspection, we will process a refund, store credit, or exchange based on your specified return type.
Refunds are issued to the original payment method, while returns made with store credit are refunded as store credit.
Refunds for mail returns are processed within 7-10 business days, with additional processing time depending on your bank's procedures.
Don’t worry! We’re here to help you!
Still, do you have any questions or concerns about our return policy?
Feel free to reach out to us via email, phone call, or write to us. We're here to assist you in returning your order safely and efficiently.
