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FAQs

Have some sort of trouble? Read our FAQs to find solutions to your most common problems regarding registration, order processing, shipping, payments, returns, and customer support.

Registration and Account Formation

How do I create a wholesale account on Eagle Wholesale?

To create an account for wholesale purchases, all you need to do is visit the Eagle Wholesale website and follow three simple steps:

1. Click on the 'Register' button at the top right corner of the homepage.

2. Provide your business details and submit the necessary documentation.

3. Once your account is verified, you will be able to place your orders.

It’s that simple. Still, if you are having any trouble, please contact us at [email protected] and we’ll take care of it for you!

What documentation is required to set up a wholesale account?

You need no more information than to create a Gmail or Facebook account.

When setting up a wholesale account, you need to provide your personal information and business details. This typically includes your name, address, and a tax identification number.

Some additional documentation may only be requested in certain cases during the verification process to ensure compliance with state and federal regulations.

Do I need a business license to make a purchase?

Yes, you do need a valid business license to purchase from Eagle Wholesale. At Eagle Wholesale, we try to make the onboarding process as simple and hassle-free as possible.

Shipping and Dispatch

How quickly are orders processed and shipped?

Our goal is to dispatch every order same day if placed before 3pm EST. Once your order is shipped, you will receive an email confirmation with tracking information.

Most orders placed before 3 PM EST are processed the very same day, but please note that processing times may vary during peak seasons or due to unforeseen circumstances.

What shipping methods are available for domestic orders?

All domestic orders are shipped via UPS Ground unless otherwise requested. For expedited shipping options, please contact our sales department.

Detailed shipping options and costs are available during the checkout process. You can also check our shipping policy page for detailed information.

What are the shipping costs for different delivery options?

Shipping costs depend on the delivery method, destination, and package weight and dimensions. We try to keep these costs to a minimum by ensuring efficient packaging. You will see the exact shipping costs based on your selected method and destination during the checkout process.

Note that Hazmat fees are not included in the initial shipping estimate and will be applied separately if applicable.

What is the order amount to get free shipping?

You can benefit from our free shipping service if your order total reaches a minimum threshold of $2,000. By reaching this order amount, you qualify for free shipping and unlock the opportunity to enjoy our extensive range of premium products conveniently delivered to your doorstep.

Can I request expedited shipping for urgent orders?

Yes, expedited shipping is available for urgent orders. To request expedited shipping, please contact our sales department at [email protected]. Additional charges may apply based on the expedited shipping method chosen.

Order and Payments

What payment methods are accepted for wholesale purchases?

We accept all the major credit cards and other payment methods listed on our website. The idea is to keep the payment process very simple and straightforward while ensuring safety.

For specific payment options and details, refer to the payment section during the checkout process or contact our sales department at [email protected].

Are there any discounts for bulk orders?

Yes, Eagle Wholesale offers discounts for bulk orders. The discounts depend on the product and the quantity purchased. For detailed information on bulk discounts, please refer to the pricing section on the product pages or contact our sales department at [email protected].

Can I place an order over the phone?

Yes, we offer the option to place orders over the phone. This allows for a personalized experience and direct assistance from customer service representatives. To place an order, contact our customer service team via phone at this number 1-800-717-2676.

Complaints and After-Sale Issues

What should I do if my order is delayed?

If your order is delayed, first check the tracking information provided in your shipment confirmation email. If you have further concerns, contact our customer support team at [email protected] for assistance.

Please note that sometimes the delays may occur due to unforeseen circumstances such as weather, natural disasters, carrier demand, or customs issues beyond our control. We apologize for any inconvenience in advance.

How do I report a shortage, overcharge, or damaged item?

To report a shortage, overcharge, or damaged item, email our customer support team at [email protected] within three business days of receiving your shipment.

Provide your order number and details of the issue for prompt resolution. Such issues are very minimal thanks to our SOPs for order processing and shipping. Still, if you are facing such trouble, we are always here to help you out.

How long does the return process take with Eagle Wholesale?

Typically, it takes 1-3 days to inspect the returned order. Then, the concerned department will be notified about refunds or replacements. The overall return process can take 5 to 15 business days.

Our goal is to process returns as soon as possible. However, the exact duration of the return process with Eagle Wholesale depends on the chosen shipping method and the severity of the device issues.

How do I contact customer support for additional assistance?

We keep our doors and lines open 24/7 to provide additional assistance to our valued customers. You can easily reach out to our responsive customer support team via email at [email protected]. Alternatively, you can utilize the convenient contact form available on the Home page of our website to submit your query or concern directly to us.

Do You Have Any More Questions for Us?

Did we answer your question? Or you don’t see it up there? Don’t worry. We’ve got you covered!

Feel free to reach out to us via email, phone call, or write to us. We're here to respond to any questions you might have about our services!